PQR y Requerimientos
Keep track of complaints or claims made by the customers. This is an optimal tool for continuous improvement for the organization. All members of the organization must report complaints and claims they receive from clients. There must be an assigned person who contacts these clients, apologizes on behalf of the organization and offers a solution
| Field | Description |
|---|---|
| Cliente/Paciente | Cliente que manifiesta la queja |
| Motivo de la queja o reclamo | |
| Fecha | |
| Descripción | |
| Prioridad | Options:
|
| Estado | Options:
|
| Sucursal | |
| Causado por (Doctor, Asesora, etc) | Miembro del personal que motiva el disgusto del cliente |
PQR y Requerimientos It has the following related modules and may be of interest to you:
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